Can I still shop online?
Are your physical stores open?
Our online channels are operating as usual through our OFFICIAL STORE www.leuppwatches.com and through our partners, LAZADA and ZALORA. Orders are prepared and dispatched from our warehouse in Las Pinas City. Our teams follow strict hygiene measures.
We are continuously working towards the protection of our partners and employees in this time. We would like to thank you for your understanding and assure you that we are working hard to minimize any negative impact on your experience.
Our Customer Support team is ready to answer your questions from Monday to Friday from 9am until 5pm via email firstname.lastname@example.org or via chat on our website.
YES! All LEUPP physical stores have re-opened beginning May 15, 2021. Our online channels are also operating as usual at www.leuppwatches.com, LAZADA and ZALORA. If you have any questions or you just want to chat contact us via live chat or email us at email@example.com. Kick back, keep your distance and stay healthy!
My new watch isn't working, help!
How long will it take for me to receive my order?
How do I Track my Order?
Will I get Shipping status notifications?
How can I cancel my order?
Have you removed the watch stopper?
When you purchase a new watch from LEUPP, it will come with a watch stopper - a plastic piece between the case and the crown. While the watch stopper is in place, the hands of the watch will wobble. This is normal. THE WATCH IS NOT BROKEN. For the watch to start running, pull the watch stopper off and set the time.
Does the watch model have a second hand?
If there is no second hand, it can be tricky to determine if the minute and hour hands are moving. Set the watch at a 12 o'clock position and allow it to run for 10 minutes. Check if the minute hand hasn't moved after 10 minutes.
For more help on getting started with your new watch check the user manual HERE
If the watch still isn't working, please contact us for a 30-Day Return & Exchange.
Nationwide delivery schedule are as follows:
3-6 days within Metro Manila
5-8 days for Luzon
7-9 days for Visayas and Mindanao
*All in working Days
(excluding holidays and natural circumstances beyond one’s control)
To track your order, check your order confirmation email and click the VIEW YOUR ORDER button to find your tracking number. Click on your tracking number.
You can also track your order by using the chat button on the lower right corner of you screen. Select "track order" from the menu, and fill out the information needed.
You will be notified via email and SMS when your purchase is ready to be delivered. A tracking number will be provided to you once your order has been sent out for shipping. You will also receive an SMS notification from our courier partner on the day of delivery.
Orders can only be cancelled before it's been handed to our partner courier. An order can no longer be cancelled once it has been shipped from our warehouse.
In case of prepayment via credit/debit cards, your money will be refunded automatically to your account within one to two billing cycles depending on your bank policy.
To cancel an order, send an email to firstname.lastname@example.org or click the CHAT button on the bottom right corner of your screen. We're available for LIVE CHAT 9am-5pm, Monday to Friday (excluding holidays).
SHIPPING & WARRANTY
Cash on Delivery
We offer Free Shipping on orders over ₱2500. Most orders are shipped within 24 hours, pending any credit card verification. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Please note, we do not ship on the weekend or holidays. We are unable to ship to P.O. boxes at this time.
We Accept Cash on Delivery. This Payment option appears on the last step of your checkout. When you pick this payment option, your package will be delivered to your doorstep. Pay our delivery staff cash and collect your order.
1. Provide an address where you will be available for most of the day. If you are working, a work address is recommended.
2. Provide a complete address with a street name and house, building or lot number. Our delivery staff needs a specific location to make a delivery. If you cannot provide a house, building or lot number, provide the address of a nearby barangay hall, multipurpose hall or school/university.
3. Make sure someone is available to receive and pay for your order on the day of delivery.
To know when your order will arrive, click the VIEW YOUR ORDER button on your order confirmation email to see your TRACKING NUMBER. Then CLICK on your TRACKING NUMBER.
LEUPP warrants to the purchaser that the product will be free from manufacturing defects beginning from the date of original purchase. The warranty period lasts 30 days.
This policy does not cover the following:
Normal wear and tear
Damage caused by mishandling of watches including damage to glass, straps and bracelets
Damage caused by watch being opened/ disassembled/ repaired/ serviced
Damage due to water entry in a non-waterproof watch
Damage due to exposure to chemicals and solvents.
Damage to the watch due to physical dents and scratches
Change of mind
Minor imperfections, such as speckles or light scuffing.
If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. To be eligible for an exchange, your item must be in the same condition that you received it. It must also be in the original packaging.
To complete your exchange, we require a receipt or proof of purchase.
There are certain situations where an exchange is not granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at email@example.com. Once we receive your watch, it can take up to 15 days to process the exchange. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
How do I avail of the BUY 1 GET 1 Promo?
My discount code is not working.
Which watches are for men, and women?
How should I care for my watch?
Are LEUPP Watches waterproof?
Do you have a physical store?
What Modes of Payment do you accept online?
BUY 1 GET 1 applies to all watches. Just add any 2 watches (you can pick 2 different styles) to your cart > checkout and you will see that the charge for the second item will be waived. When you are buying two items of different prices, the cheaper item will be waived from the final price. REMINDER: Click the CHECKOUT button to see your promo discount.
Check your cart to see if you are already using a discount. Remember that you CANNOT combine discounts. Meaning if you have already availed the BUY1GET1 promo, you cannot use a discount voucher too. Buy 1 get 1 is an automatic discount when you add more than 1 item to your cart. Discount vouchers are promo codes valid for single item purchases only.
All LEUPP watches are unisex. Watch dial sizes range from 35MM to 38MM suited for both men and women.
Do not use solvents or chemicals (i.e. benzine, thinner, bleach) for cleaning a watch to avoid chemical reaction. Use a soft dry cloth to wipe off dirt, perspiration and water from the case and crystal.
LEUPP watches are not waterproof but they are splash resistant - okay for light rain but not suitable for swimming, fishing or other water-related activities. LEUPP watches are fashion watches and are not designed to be submerged or placed directly under running water. Remember to always remove your watch when taking showers or engaging in water activities.
Yes. LEUPP is available in the following Shops:
The Paragon, MOA 3/F Mall of Asia
The Penthouse, SM North Edsa 3F North Towers Bridgeway, The Block SM North Edsa
The Penthouse, Market Market G/F Market Market
The Penthouse, UP Town Center 2/F Urban Turf, UP Town Center
We accept Cash on Delivery, Visa, Mastercard, TendoPay, American Express, Google Pay and Apple Pay.
LEUPP watches use quartz movement - a commonly used timekeeping technology, powered by a battery which is different from Mechanical movement which requires manual winding and automatic movement which uses kinetic energy.