30-Day Warranty

LEUPP warrants to the purchaser that the product will be free from manufacturing defects beginning from the date of original purchase. The warranty period lasts 30 days.

This Warranty does not cover the following:

  1. Change of Mind
  2. Normal wear and tear
  3. Damage caused by mishandling of watches including damage to glass, straps and bracelets
  4. Damage caused by watch being opened/disassembled/repaired/serviced 
  5. Damage due to water entry in a non-waterproof watch
  6. Damage due to exposure to chemicals and solvents.
  7. Damage to the watch due to physical dents and scratches
  8. Minor imperfections, such as speckles or light scuffing.

If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange. To be eligible for an exchange, your item must in the same condition that you received it. It must also be in the original packaging.

To complete your exchange, we require a receipt or proof of purchase.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it, send us an email at letstalk@leuppwatches.com.

To reiterate, customers are NOT ENTITLED TO EXCHANGE OR REFUND, due to
Customer’s sudden change of mind, and yet, item bought is in good working condition.

Defects were found to be caused by customer’s misuse or mishandling of item.

Minor Imperfections

Some pieces will have minor scuffing especially on a polished finish watch and leather straps may have minor imperfections such as speckles. This is to be expected in the manufacturing process. Please note that minor imperfections are not entitled to return or exchange.

Take special Note:

LEUPP reserves the right to withhold any refunds until the original items have been received by our warehouse. 

Shipping fees are non-refundable.

Ensure that refund details given are correct and complete.

If you opt for a refund via your original payment method, the refund value will be apportioned according to the amount paid via your original payment method.

Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.